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Shipping And Returns

Delivery Time

At GaianSoul, we are committed to providing efficient and timely delivery for all our customers. We offer standard shipping with an estimated delivery time of one week from the date of order processing.

Order Processing Time

Orders are processed within [1- 2] business days. You will receive a confirmation email once your order has been shipped.

Shipping Costs

Shipping costs are included in the price of the items. There are no additional shipping charges at checkout.

International Shipping

We currently offer shipping to select international destinations. Customers are responsible for any customs fees and import duties.

Refund Policy

Eligibility for Refunds

We offer full refunds only under the following conditions:

  • Lost Items: If your item is lost during shipping.
  • Damaged Items: If your item arrives damaged.

Required Evidence

To process a refund for a lost or damaged item, please provide the following:

  • Lost Items: Contact our customer service team with your order number and details of the lost item.
  • Damaged Items: Submit photos showing the damage to the item and the packaging it arrived in.


To initiate a refund, please contact us at [insert contact email] with your order number and the required evidence. Our team will review your request and respond with further instructions.


If your refund request is approved, we will cover the return shipping costs. Refunds will be processed within [1-2] business days after approval.